I moved and forgot to make the changes in PayPal.  What do I do?
We are not responsible for lost, stolen, or mis-delivered mail.  Please make sure your correct up to date address is in PayPal.  If you move, please use the USPS change of address form in your post office.  Unfortunately, we are getting so many people with outdated or incorrect addresses, that we have had to start charging a fee.  If you are able to get us a note before we ship, we can usually make the change for you.  (We ship fast, so you need to Email us immediately.) If the package is already on its way, you may  be able to go to your post office and fill out a change of address form, and keep your package from returning.  If a package is returned to us due to an incorrect address, we have to pay shipping again to resend it.  Although postage only went up a few cents for an envelope, our cost to mail out with delivery tracking has more than doubled. 
If you choose standard shipping, and your package is returned, you will be charged additional postage to resend.   

What is your replacement policy?
   PLEASE don't use alcohol sanitizers. They cause acrylic balls to break.  Having said that, we offer a 9 month guarantee.  If your belly ring cracks, breaks, etc.  just mail the pieces back to us for replacement.  Please contact us first to make sure we have the item in stock, and to get a return code.  You pay shipping to us, we will pay shipping back. We may need to substitute a different item if we don't carry the style you originally bought.  See our Info page for our address and Email info.  WE DO NOT COVER LOSS.  If a part on your belly ring comes unscrewed and falls off, and it is lost, that is not part of our replacement guarantee.  Replacement balls are available in the Accessories section.

What about refunds or exchanges?
If you have do not like the item you purchased, email us within three days.  Then you can send it back and we will give you a store credit.  Or if you wish for a money back return, we ask for a 25% restocking fee via PayPal.  Please contact us for RMA info before returning an item.
Why the fee?
We never resell returned products.  If we accept a return, even if you swear it hasn't been worn, we still don't resell.  And if you think about it, we're sure you wouldn't want us to change that policy!   

What is your policy on lost packages?
 We use USPS and delivery tracking for US packages.  If you live in the US, and did not receive a delivery tracking number by Email, contact us and we will give it to you. If it has been 10 days (7 days for Priority mail) and you have not yet received your package, what happens next depends on what the delivery tracking message says and whether you bought insurance. Every week we deal with multiple packages that get lost, stolen, or misdirected.  

To purchase discounted insurance, look on the left margin toward the bottom of each order page.  Click on the Add Insurance box.  

 If the delivery tracking says it has been delivered,  that means that the USPS has confirmed that they have delivered the package to the address you supplied thru PayPal.  Insurance does not cover incorrect addresses.  If we receive the package back, OR tracking shows it is being returned, you will be charged additional postage to resend to a new address.

 If the delivery tracking shows it is still in transit, we go on a case by case basis on how we handle that.  If insurance is purchased, and you want it sent to the same address, we will replace the package after sufficient time has passed, generally two weeks.

If you are outside the US, please contact us if you have not received your item after 3 weeks.

The ball on my acrylic belly ring broke.  Why did it do that?
Most of the time, if a ball breaks, it is because it was sanitized with an alcohol sanitizer.  Most piercing shops don't tell their clients about this when they get pierced.  To clean your acrylic belly ring, use a non alcohol sanitizer, or just antibacterial soap and a good water rinse.  Sometimes if you over tighten an acrylic ball the threads will strip on the ball or the PTFE.  Be sure to tighten the top ball just enough for a good hold.

Do you take any other payments besides PayPal?
Yes, you can order by Email, and send a money order.  Please note, you do NOT need a PayPal account to pay with your credit card through our shopping cart.  PayPal is currently the only way we will accept credit cards.  Please address money order to
"Jewelry Liquidators"
PO Box 1948
Gresham, OR 97030

How long does it take to ship & when will I receive it?
Typically we will send your order within 1-2 business days, or when your payment clears.  If you choose to pay by e-check it can take several days for payment to clear.  For credit card orders (or orders paid for with your existing PayPal balance) it is not uncommon for orders to go out the same day if they are paid on a week day morning. :)  US Delivery is typically 3 to 7 business days.

International Shipping
 Outside the US, please allow two to three weeks.  New security measures have really slowed down the postal service for packages going outside the US.  Since these packages must be printed manually, a Paypal shipping receipt is not issued.  We keep computer records of all shipments, however, so feel free to inquire when your order was shipped.

Why doesn't the tracking message say its been sent?
 Tracking is included on packages mailed inside the US.  When you are first sent the notice, it will say it isn't valid because we just printed it, and the USPS records don't update immediately.  On the next day, and up to the time of delivery it will display a message like this:  "The U.S. Postal Service was electronically notified by the shipper or shipping partner on [date] to expect your package for mailing." This means we paid for postage and printed the label on that day, and it has been sent.  Once we create a postage label, it must be mailed the same day, so if you see this message your package was in fact mailed.  Because it is USPS DELIVERY tracking...not progress tracking, that message doesn't change again until delivery is made.

When your item arrives...
Please look at the bottom of your invoice.  It contains information about the care of the item(s) you ordered.  For more complete information see our Belly Ring Care section.

I sent a message to you in Email, and you haven't responded.  Why not?
We use a spam filter, and certain things will trigger your message to be caught in that filter.  To make sure we get your message, use our Contact form, or Email us with the words Maternity Piercings in the subject line.  We are out of the office from Friday afternoon until Monday.  If you Email (or leave a voicemail) after 2pm, you will not hear back until sometime Monday when we resume shipping.

I was told that I could just use fishing line or dental floss in my piercing.  Is that true?
Fishing line is not medical grade substance, so you will need to discuss that with your doctor.  Dental floss was not made for piercing applications and is often coated with substances that will irritate your piercing.  But also take into consideration the after effects.  Remember that a belly piercing is a puncture wound, and that kind of piercing will close up for most people.  In as little as a few days time, you could have a piercing that is 2 full gauges smaller, and you won't be able to wear your regular 14g belly rings afterwards.  It is always best to use the same size gauge as your piercing.

Do you have a catalog?
Sorry we don't have a catalog.  We do a lot of changes around here and a catalog could be out of date within a few weeks. 

Some of the pictures show the balls or ends and not the bar.  Do all of your items come with the bar?
 Yes, all are finished belly rings, except for the replacement steel gem top balls.

Why do some pictures say "metal free"?
 Some styles have steel reinforced threading that you can't see, which means they are not invisible to X-rays, and the doctor or technician would need to know this.  Most sonogram techs can even work around metal belly rings, so that is rarely a problem.

I would like to have a shorter length bar.  How do I shorten belly rings and rethread the balls?
See our rethreading page.

Are you suggesting that pregnant women get pierced?
Absolutely not!  Any reputable piercing shop won't even allow it.  What our product is for, are women who are already pierced, and hopefully fully healed.  The reason our product exists is that women out there are still trying to leave in those short rigid steel bars through their pregnancy.  They refuse to give them up because they don't want the piercing to close up and have to be re-pierced through the scar tissue.  But steel bars are too short to accommodate an expanding belly, and too rigid to be comfortable.  Some people try acrylic or plastic bars which are at least a tiny bit flexible, but they aren't as safe, and are still far too short to do much good.  Maternity Piercings belly rings can be cut to fit whatever size you need, are hypoallergenic, and are extremely flexible.

What is PTFE?
PTFE can be manufactured for many things.  But in this case, it is a non stick material used for surface piercings, and in surgical applications.  It is super flexible, which makes it very comfortable for not only pregnancy but also sports, and those monthly cramping times.  Just shorted to the length you need.  You can see how flexible it is in the picture below.  It is safer, and more flexible and comfortable than acrylic bars.

How safe are pregnancy belly rings?
They are as safe as your doctor says they are.  Period.
If he/she suggests removing them, then that's what you need to do.  The PTFE material itself is safe, and hypoallergenic.  Some women can go right up to and through labor with their belly ring in. 

Infections During Pregnancy
To the body, belly piercings are wounds.  Because of this, wearing any type of belly ring during pregnancy must be closely watched.  Many women never know it, but they have belly piercings that never quite heal.   If there is any problem with your piercing, consult your doctor.  As the belly expands, the skin stretches and becomes thinner.  That can cause tiny little tears in the scar tissue, which you can't feel or see.  But that can be enough of an environment to cause an infection, even if you never had one before.  It is very important to keep the area clean, as you would when you first got pierced.   Also with pregnancy jewelry, some women wear the bar much longer than needed so they have room to grow.  This means the bar is exposed to dust, dander, lint, stretch mark creams, etc.  and because there is room for the bar to slide around, it can carry these contaminants into the piercing, and into those little tears.  We strongly recommend getting two belly rings, so you have one for now, and one for later.  This way you don't have the bar exposed to contaminants.

Also, if you have a steel belly ring now and you feel you are getting irritated, our product will not help!  If you sanitize your steel belly ring, and still don't have relief by morning, see your doctor.  If you have any kind of leakage, do not reinsert any body jewelry.  Call your doctor.

If you are using alcohol sanitizers (again, never on acrylic pieces), make sure they are made for body jewelry.  Do not use "hand sanitizers" or other alcohol based products that can contain lotions or other ingredients which can cause irritation or infection.

 My sterling silver charm is starting to tarnish.  What do I do?
See our Sterling Care page.

Do you sell replacement balls?
Perhaps, although the colors vary from batch to batch.  The replacement balls section will have the items that we have available as loose items.  Broken items, if purchased within the last 9 months, can be returned for replacement.  (Another good reason to have a spare on hand.)

Do you sell the bars separately?
No, the bars are not available separately, however sometimes an extra bar is sold with a particular belly ring as a package.   We do offer very low priced "basic" belly rings available for just that purpose, and most grab bags will have an extra bar included.

Do you guarantee lowest prices?
Not necessarily, as some items look very similar but aren't.  For example, if you notice our "teddy bear" sterling silver styles, you'll see we now have the "tiny" version, as well as the regular 3-D version, because it was confusing for people who saw the tiny size on other sites.  For most items though, we will try to match competitor's pricing the best we can!

Do you sell wholesale?
Yes. Email Us for info.

Important notes about shipping:
Please purchase insurance.  One out of every 100-200 packages is lost, stolen or misdirected.  (That number goes up during vacation times and holidays.)  If delivery tracking shows a successful delivery, and you didn't receive it, and you didn't purchase insurance, then we will not be able to replace the shipment.  Nobody thinks it will happen to then, but we see it every week. Insurance is not available at checkout.  Click the button below, or on the left margin to purchase.

Insurance does not cover a change of address.  If a package is returned to us due to an incorrect address, we have to pay shipping again to resend it. Please make sure your correct up to date address is in PayPal.  If you move, please use the USPS change of address form.  See our handy link on the left menu.
If you choose standard US shipping, and your package is returned, you will be charged $1.50 to resend.  If you choose Priority Mail and a package is returned, you will be charged a $5.00 service charge to resend.